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Shipping & Returns

TANNEN'S ORDERING POLICY

ORDERS UNDER $15.00 WILL BE CHARGED A SMALL ORDER FEE OF $5.00 (in addition to shipping charges)

SHIPPING RATES

U.S.A. Rates Shipping and Handling

Standard UPS

$00.01 TO $35.00.................$9.95

$35.01 TO $100.00................$10.95

$100.01 AND OVER................$11.95

UPS Blue Label (2nd Day)

$00.01 TO $35.00.................$20.95

$35.01 TO $100.00................$22.95

$100.01 AND OVER................$24.95

UPS Red Label (Next Day) Must Be Weighed If you want your package shipped UPS Red Label (Next Day), UPS Blue Label (2 Day Service) your order must be placed by noon of that day to ensure your package will be processed and shipped that day. Any time after that time the package will go out with the next day business day. The handling fee is $2.00.

If your package arrives opened, or sounds as if items are broken inside, please do not accept the package. This way UPS will take it back and your order can be replace quickly.  

Attention Foreign Customers: WE DO ACCEPT: Checks payable in US funds on a bank in the United States only! International US Postal money-orders, bank checks, bank drafts and US travelers check. WE DO NOT ACCEPT: Foreign Currency. Check and Money Orders payable through a foreign bank, including Canada. Bank Drafts that are sight drafts. International Shipping  Global Mail (4-7 Days): Order must be weighed and shipping total will be emailed upon request. Any orders over $200 USD must be accompanied with a copy of your credit card, driver's license, or passport for your safety. You can fax this information to us at (212) 929-4565 or email us a copy to info@tannens.com.

If this time has past and you have not received your package notify us via email at info@tannens.com. Let us know and we will put a claim in and track your package. DUE TO FLUCTUATING COSTS, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!  

TANNEN'S RETURN POLICY! If you receive an item with a manufacturing defect, we will be more than happy to replace it. Simply call our customer return dept. at (212) 929-4500 to receive a return authorization number. We will have the defective product picked up and a new one shipped out to you at no extra cost. We do ask that you notify us within one week of the day you receive the defective item. If, however, the damage appears to have been caused during shipping, you must call your local UPS office. A UPS representative will come to look at the product and the box it was shipped in to file a claim. This will insure that you receive a brand new product as quickly as possible. remember, if you have any questions, please call us!

ALL SALES FINAL!  Please be very careful in your selection of tricks from this catalog. The intrinsic value of any magical effect is in its working and secret. Therefore we cannot exchange or refund money on tricks or books selected from this catalog for any reason other than defect in workmanship. While we do make every effort to satisfy our customers and maintain high quality standards of our products, we must be clear in our policies concerning exchanges and returns. Any item returned due to a defect or any damage occurring during shipping will be exchanged for a new on. No exchanges will be given for a different item. All sales are final and there will be no cash or credit refunds. Any return that is justified and approved by us will be subject to a 20% restocking charge. So please. be careful in your choice of magical products ordered. our sales staff is always willing to help you in any way possible! Please obtain your salesperson's name for reference.

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Tannen's Magic, Inc.  •  45 West 34th Street, Suite 608  •  New York, NY 10001  •  Since 1925
Store Hours: Monday - Friday: 11am - 6pm    Saturday & Sunday: 10am - 4pm
Phone: 212-929-4500  •  Fax: 212-929-4565  •  http://www.tannens.com

Copyright © 2010